Microsoft Support articles

Microsoft regularly update their articles when new versions of the software are released or updated, and we recommend referring to these articles for the best up to date information on performing tasks with the software.

• For instructions on adding a shared mailbox to either the desktop Outlook client or mobile Outlook app, please refer to Microsoft's article titled Open and use a shared mailbox in Outlook
• For instructions on opening and using a shared mailbox using the Outlook web app in your browser, please refer to Microsoft's article titled Open and use a shared mailbox in Outlook Web App

Below are specific instructions on how how to add and send messages from a shared mailbox using the Outlook desktop client.  

How to add a Shared Mailbox to your Local Outlook Client

1. Launch Outlook.
2. Click on the File tab and choose Info in the list.
3. Click on the Account Settings button and choose Account Settings...* from the drop-down list.
4. Select your email account from the list and click the Change button.
5. Click the More Settings... button in the bottom corner.
6. Click on the Advanced tab at the top of the window.
7. Click the Add button.
8. Enter the email address of the shared mailbox you have access to.
9. Click OK and confirm the changes on the rest of the windows.
10. The shared mailbox will now appear in the list of folder in Outlook.

How to Send Messages From A Shared Mailbox

1. Launch Outlook.
2. Click on New Email from the Ribbon interface.
3. Click on the Options tab at the top of the window.
4. Enable the From option.
5. A new From field will appear in the window above To...
6. Click on the From button and choose Other Email Address...
7. Enter the email address of the shared mailbox you want to send as and click the OK button.
8. Outlook will remember this address for next time and make it available in the From drop down list.