Please follow the instructions below if you are experiencing issues with your device saying a Bellarmine website is not secure. Collecting this information will and submitting it as part of your ticket will help us in troubleshooting your issue.


Safari on iPhone or iPad

  1. Tap the view the certificate link near the bottom of the page.
  2. A summary of the certificate will appear. Click the More Details option.

  3. Take a screenshot of the certificate details. Be sure to scroll down and take another screenshot showing the SERIAL NUMBER and VALIDITY PERIOD dates.

Chrome on Android

  • Screenshots can be captured by holding the Power+Vol Down buttons.
  1. Take a screenshot of the error message shown in the web browser.
  2. Tap on the triangle icon in the URL bar.
  3. Tap on the Details link.
  4. Take a screenshot of the details information.
  5. Tap on the Certificate information link.
  6. Take a screenshot of the certificate information.

Safari on MacOS

  • Screenshots can be captured by pressing the key combination Command + Shift + 3. A PNG file will be saved to the desktop of your computer.
  1. Click the Show Details button.
  2. Click the view the certificate link near the bottom of the page.
  3. Take a screenshot of the certificate summary information.
  4. Below Trust is a dropdown called Details. Expand Details and take screenshots of all the details.

Chrome on Windows or MacOS

  • Windows screenshots can be captured by pressing the key combination ⊞ Win + Shift + S. Click on the notification and save the image.
  • MacOS creenshots can be captured by pressing the key combination Command + Shift + 3. A PNG file will be saved to the desktop of your computer.
  1. Take a screenshot of the error message shown in the web browser.
  2. Click on the red NOT secure text in the URL bar.
  3. Click on Certificate to show the details.
    • Windows specific instructions
      • Take screenshots of the General, Details, and Certificate Path tabs.
    • MacOS specific instructions
      • Take a screenshot of the certificate summary information.
      • Below Tust is a dropdown called Details. Expand Details and take screenshots of all the details.

Edge on Windows

  • Screenshots can be captured by pressing the key combination ⊞ Win + Shift + S. Click on the notification and save the image.
  1. Take a screenshot of the error message shown in the web browser.
  2. Click on the red NOT secure text in the URL bar.
  3. Click the > icon next to **Your connection to the site isn't secure.
  4. Click on the certificate icon to show the details.
  5. Take screenshots of the General, Details, and Certifcate Path tabs.